Return Policy

You can return your order up to 14 days after receiving it, and we will ensure that the purchase amount is refunded to your bank account within five business days after we receive your return.

How to Return Your Order

To initiate a return, simply follow these steps:

📧 Email us at: info@harpermaestudio.com
Include the following details:

  • Order number

  • Reason for return or exchange

  • A photo of the product (if damaged)

  • Your first and last name

  • Your address

Once approved, our customer service team will email you detailed return instructions.

⚠️ Please note: in certain cases, returns may need to be sent to our facilities in Asia. Always follow the instructions provided by our customer service team to ensure your return is processed correctly.

Do not send returns to the sender’s address without confirmation, as the customer is responsible for all return shipping costs.

Receive your refund
Once we have received your package, we will process your refund and ensure the purchase amount is back in your bank account within five business days.

Frequently Asked Questions

Yes, we offer Free Premium Shipping, along with Track & Trace, because we value you as a customer and want to provide you with the best service.

Yes, you can return your order within 30 days of receiving it.

You can track your order by entering the tracking number you received from us on the "TRACK YOUR ORDER" page. Once you’ve entered the number and clicked "TRACK," you will see the status of your order.

You can pay safely and securely with the following payment methods: Credit Card, Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay.

Yes, once you've placed your order, a confirmation will be sent to your email inbox. If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.

Email:  info@harpermaestudio.com